In this digital era, customers are more powerful and demanding than ever before. The window of opportunity to delight customers and maximise every customer interaction is reduced to seconds.
Understanding how to communicate to your customers using the most effective traditional and digital channels with the most relevant message has become critical to success.
Forrester recently gauged opinion from 590 CEOs and senior business leaders working across Europe, the Middle East, and Africa to produce a report entitled “The New Frontier: Unlocking the value of data”.
The research highlighted that whilst 87% of South African organizations recognize gaining better insights on their customers as one of their top business priorities, many of them are unable to effectively respond to customer demands with only 15% have a strategy to deliver a consistent customer experience across the life cycle.
You’re invited to discuss emerging trends, challenges, insight and market impacts with fellow C-Level decision-makers.
We will discuss:
- Forrester C-level Research results
- What does an insight driven business look like today?
- Single customer view – linking your offline and online consumer
- Effectively engaging the digital consumer
- Critical success factors required to:
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– Retain profitable customers
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– Identify new customers
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– Speak to customers in a more individual manner
– Select geographic locations that represent the greatest opportunity
Du inviteres hermed til en spændende aften, hvor du sammen med andre C-level beslutningstagere diskuterer mulige løsninger på nogle af de udfordringer, virksomheder står overfor lige nu.
Forresters helt nye undersøgelse, baseret på svar fra 590 beslutningstagere fra Europa, Midt Østen og Afrika udforsker de strategier, virksomheder er nødt til at bruge, hvis de vil overleve den digitale transformation, der er i fuld gang.
Undersøgelsen viser, at 73 % tror, deres nuværende virksomhedsmodel vil forsvinde i løbet af de næste fem år. Vi lever i kundens tidsalder, og den digitale kunde står stærkere og kræver mere end nogensinde. Kundeloyaliteten bliver meget mindre – og kundeoplevelsen betyder derfor alt.
For at være konkurrencedygtige skal virksomheder i alle sektorer styrke deres digitale fundament, så de kan bruge data fra enhver interaktion med kunden – og bruge den klogt.
Vi kommer til at diskutere:
- Forresters Research Resultater
- Ny teknologi, muligheder og udfordringer med at realisere værdien af Data og Analytics
- Ny teknologi, muligheder og udfordringer med at implementere Artificial Intelligence (AI) for at få bedre kundeindsigt
- Erfaringsudveksling – Markedstrends
- Erfaringsudveksling – den nyeste indsigt og relevante case studier
You’re invited to discuss emerging trends, challenges, insights and market impacts with fellow C-Level decision-makers at our exclusive dinner.
Forrester’s latest survey, based on responses from 590 decision makers from Europe, the Middle East, and Africa, explores the strategies businesses need in order to survive the digital transformation they are facing right now.
The survey shows that 73% believe their current business model will disappear within the next five years due to the digital revolution. Customer loyalty means less – while customer experience means everything.
To be competitive, companies in all sectors need to strengthen their digital foundation, so they can use data from any interaction with the customer – and use it wisely.
We will discuss:
- Forrester Research Results
- New technology, opportunities, and challenges to realize the value of Data and Analytics
- Implementing Artificial Intelligence (AI) to gain better Customer insights
- Experience sharing – Business trends we see shaping the markets
- Latest insights and current case studies
Forrester gauged opinion from 590 CEOs and senior business leaders working across Europe, the Middle East, and Africa to produce a report entitled “The New Frontier: unlocking the value of Data”.
Business models across the globe are rapidly changing, and organizations must not only survive; they should thrive and deliver memorable experiences to their customers.
It emerged that while 77% of firms consider gaining better insights on their customers as a key priority, but the growth of rich-data, its complexity and variety poses a challenge to most of them. More than 52% of respondents say overall costs to serve customers have increased within the past 12 months – and are expected to continue rising.
You’re invited to discuss emerging trends, challenges, insight and market impacts with fellow C-Level decision-makers.
We will discuss:
- Forrester C-level Research Results
- What does an insight driven business look like today?
- Building the augmented reality – linking your offline and online consumer
- Trends and challenges in implementing AI for improved customer insights
- Engaging the digital consumer
- Experience sharing – Share latest consumer trends and insights
Compliance with internal audits often escalates a project’s priority, forcing information security teams to put resource-intensive internal audit requests ahead of security-focused initiatives necessary to keep pace with the rapidly shifting threat landscape.
Because of the critical nature of SAP systems and the business and financial processes they enable, its applications are the target of numerous industry standards and regulatory demands such as PCI, NIST, SoX and beyond. These applications are also increasingly the target of criminal threats from inside and outside an enterprise. In fact, in a recent Ponemon Institute survey, 65% of survey respondents disclosed that their SAP systems were breached at least once in the past 24 months.
So how does today’s InfoSec teams balance these two competing priorities for their ERP systems – one a constant presence with clear consequences and the other a constant threat with often unknown, and possibly catastrophic, consequences – but both requiring constant vigilance?
Join us to discuss and learn:
- How to strike a balance between competing compliance and InfoSec priorities.
- About solutions that can assist with meeting compliance standards and anticipating internal and external threats.
- How to foster cross-functional leadership to implement a sound SAP cybersecurity programs
Compliance with internal audits often escalates a project’s priority, forcing information security teams to put resource-intensive internal audit requests ahead of security-focused initiatives necessary to keep pace with the rapidly shifting threat landscape.
Because of the critical nature of SAP systems and the business and financial processes they enable, its applications are the target of numerous industry standards and regulatory demands such as PCI, NIST, SoX and beyond. These applications are also increasingly the target of criminal threats from inside and outside an enterprise. In fact, in a recent Ponemon Institute survey, 65% of survey respondents disclosed that their SAP systems were breached at least once in the past 24 months.
So how does today’s InfoSec teams balance these two competing priorities for their ERP systems – one a constant presence with clear consequences and the other a constant threat with often unknown, and possibly catastrophic, consequences – but both requiring constant vigilance?
Join us to discuss and learn:
- How to strike a balance between competing compliance and InfoSec priorities.
- About solutions that can assist with meeting compliance standards and anticipating internal and external threats.
- How to foster cross-functional leadership to implement a sound SAP cybersecurity programs
Compliance with internal audits often escalates a project’s priority, forcing information security teams to put resource-intensive internal audit requests ahead of security-focused initiatives necessary to keep pace with the rapidly shifting threat landscape.
Because of the critical nature of SAP systems and the business and financial processes they enable, its applications are the target of numerous industry standards and regulatory demands such as PCI, NIST, SoX and beyond. These applications are also increasingly the target of criminal threats from inside and outside an enterprise. In fact, in a recent Ponemon Institute survey, 65% of survey respondents disclosed that their SAP systems were breached at least once in the past 24 months.
So how does today’s InfoSec teams balance these two competing priorities for their ERP systems – one a constant presence with clear consequences and the other a constant threat with often unknown, and possibly catastrophic, consequences – but both requiring constant vigilance?
Join us to discuss and learn:
- How to strike a balance between competing compliance and InfoSec priorities.
- About solutions that can assist with meeting compliance standards and anticipating internal and external threats.
- How to foster cross-functional leadership to implement a sound SAP cybersecurity programs
Forrester Consulting surveyed around 600 CxOs and Functional Heads across key industries and sectors, including Telco / FS & Banking / Retail, prompting the publication of a series of agenda-setting reports.
It emerged 73% of firms believe traditional business models will disappear within the next five years due to the digital revolution.
It’s rapidly changing business models across the globe. Delivering great customer experience while navigating huge volumes of data, facing agile and disruptive competitors and fighting increasingly sophisticated fraud are just some of the key commercial challenges organizations now face.
You’re invited to informally discuss emerging trends, challenges, insight and market impacts with fellow C-Level decision-makers at our exclusive event.
We will discuss:
- Forrester C-level Research Results
- Trends and challenges in digitization
- Trends and challenges in implementing AI for improved customer insight
- Protecting the online channel from Digital Fraud
- Experience sharing – Business trends we see shaping the markets
- Experience sharing – Latest insights and current case studies
Forrester Consulting surveyed around 600 CxOs and Functional Heads across key industries and sectors, including Telco / FS & Banking / Retail, prompting the publication of a series of agenda-setting reports.
It emerged 73% of firms believe traditional business models will disappear within the next five years due to the digital revolution.
It’s rapidly changing business models across the globe. Delivering great customer experience while navigating huge volumes of data, facing agile and disruptive competitors and fighting increasingly sophisticated fraud are just some of the key commercial challenges organizations now face.
You’re invited to informally discuss emerging trends, challenges, insight and market impacts with fellow C-Level decision-makers at our exclusive event.
We will discuss:
- Forrester C-level Research Results
- Trends and challenges in digitization
- Trends and challenges in implementing AI for improved customer insight
- Protecting the online channel from Digital Fraud
- Experience sharing – Business trends we see shaping the markets
- Experience sharing – Latest insights and current case studies
Forrester Consulting surveyed around 600 CxOs and Functional Heads across key industries and sectors, including Telco / FS & Banking / Retail, prompting the publication of a series of agenda-setting reports.
It emerged 73% of firms believe traditional business models will disappear within the next five years due to the digital revolution.
It’s rapidly changing business models across the globe. Delivering great customer experience while navigating huge volumes of data, facing agile and disruptive competitors and fighting increasingly sophisticated fraud are just some of the key commercial challenges organizations now face.
You’re invited to informally discuss emerging trends, challenges, insight and market impacts with fellow C-Level decision-makers at our exclusive event.
We will discuss:
- Forrester C-level Research Results
- Trends and challenges in digitization
- Trends and challenges in implementing AI for improved customer insight
- Protecting the online channel from Digital Fraud
- Experience sharing – Business trends we see shaping the markets
- Experience sharing – Latest insights and current case studies
