Digitisation: Drive or Get Driven?

Digitisation:
Drive or Get Driven?

Thanks to digitalisation, customers now expect a frictionless, multichannel interaction with immediate response – and it´s because of this change in customer behavior that 73% of firms believe that traditional business models will disappear within the next five years.

Delivering great customer experience and fighting increasingly sophisticated fraud, are just some of the key commercial challenges organizations now face.

Digitalisation also means navigating through huge volumes of data and facing new agile and disruptive competitors

We will discuss:

• Trends and challenges in digitalisation
• Artificial Intelligence for improved customer insight
• Digital Fraud and how to protect online channels
• Experience sharing – Emerging business trends that shape the market
• Experience sharing – latest insights and current case studies